Case Studies

Experience Stories

Real-world product journeys where design met business goals. Each story reflects my role in solving complex problems through thoughtful UX, collaboration, and measurable impact.

Fraud Management

B2B Platform

Transforming Case Management for Subex

Redesigned case management system to simplify fraud and assurance workflows. Improved case traceability, reduced manual overhead to act faster across grouped case flows.

Improvement in time-to-configure case workflows. Aimplified UI, reusable patterns

35%

Reduction in manual steps across grouped case processing
Fewer handoffs

My Role

UX Lead

Contributions

Systems Thinking, Workflow Mapping, Modular UI Architecture

Fraud Management

B2B Platform

Transforming Case Management for Subex

Reimagined Verizon’s CPQ platform to unify quoting journeys and improve speed across SMB and enterprise sales. Introduced smarter defaults, data integration, and modular quote building.

Improvement in time-to-configure case workflows. Aimplified UI, reusable patterns

40%

Reduction in manual steps across grouped case processing
Fewer handoffs

My Role

UX Lead

Contributions

Systems Thinking, Workflow Mapping, Modular UI Architecture

Fraud Management

B2B Platform

Transforming Case Management for Subex

Reimagined Verizon’s CPQ platform to unify quoting journeys and improve speed across SMB and enterprise sales. Introduced smarter defaults, data integration, and modular quote building.

Improvement in time-to-configure case workflows. Aimplified UI, reusable patterns

40%

Reduction in manual steps across grouped case processing
Fewer handoffs

My Role

UX Lead

Contributions

Systems Thinking, Workflow Mapping, Modular UI Architecture

Financial Services

Enterprise Banking

SBSA CBV (Consolidated Balance View)

Improved balance visibility for SBSA enterprise users with a streamlined view of grouped accounts. Reduced drop-offs and enabled faster access to key data with intuitive layouts.

94%

of users successfully completed task with minimal guidance

35%

Drop in user drop-offs
Especially in export and subgroup access flows

My Role

UX Strategy Lead – Banking & Fund Visibility

Contributions

Heuristic Evaluation, Task Efficiency Mapping, Multi-account Data Visualization, SME Workshops

Financial Services

Enterprise Digital Banking

SBSA CBV (Consolidated Balance View)

Improved balance visibility for SBSA enterprise users with a streamlined view of grouped accounts. Reduced drop-offs and enabled faster access to key data with intuitive layouts.

94%

of users successfully completed task with minimal guidance

25%

Drop in user drop-offs
Especially in export and subgroup access flows

My Role

UX Strategy Lead – Banking & Fund Visibility

Contributions

Heuristic Evaluation, Task Efficiency Mapping, Multi-account Data Visualization, SME Workshops

Financial Services

Enterprise Digital Banking

SBSA CBV (Consolidated Balance View)

Improved balance visibility for SBSA enterprise users with a streamlined view of grouped accounts. Reduced drop-offs and enabled faster access to key data with intuitive layouts.

94%

of users successfully completed task with minimal guidance

25%

Drop in user drop-offs
Especially in export and subgroup access flows

My Role

UX Strategy Lead – Banking & Fund Visibility

Contributions

Heuristic Evaluation, Task Efficiency Mapping, Multi-account Data Visualization, SME Workshops

CPQ & Sales Automation

Enterprise Telecom

Verizon Sales 360

Reimagined Verizon’s CPQ platform to unify quoting journeys and improve speed across SMB and enterprise sales. Introduced smarter defaults, data integration, and modular quote building.

Faster Quote Generation
Enabled by streamlined UI & automation

30%

Fewer Errors
Boosted enterprise efficiency & user trust

My Role

Lead Product Designer

Contributions

UX Roadmapping, Workflow Simplification, Quote Engine Integration, Stakeholder Co-Design Sessions

CPQ & Sales Automation

Enterprise Telecom

Verizon Sales 360

Reimagined Verizon’s CPQ platform to unify quoting journeys and improve speed across SMB and enterprise sales. Introduced smarter defaults, data integration, and modular quote building.

Faster Quote Generation
Enabled by streamlined UI & automation

30%

Fewer Errors
Boosted enterprise efficiency & user trust

My Role

Lead Product Designer

Contributions

UX Roadmapping, Workflow Simplification, Quote Engine Integration, Stakeholder Co-Design Sessions

CPQ & Sales Automation

Enterprise Telecom

Verizon Sales 360

Reimagined Verizon’s CPQ platform to unify quoting journeys and improve speed across SMB and enterprise sales. Introduced smarter defaults, data integration, and modular quote building.

Faster Quote Generation
Enabled by streamlined UI & automation

30%

Fewer Errors
Boosted enterprise efficiency & user trust

My Role

Lead Product Designer

Contributions

UX Roadmapping, Workflow Simplification, Quote Engine Integration, Stakeholder Co-Design Sessions

B2B Tech Marketplace

Channel Partner Ecosystem

Dell FAP (Find a Partner)

Redesigned Dell’s partner discovery platform to drive engagement and lead generation. Enhanced search, added guided filters, and optimized mobile UX for faster partner matches.

2.5×

Increase in partner profile engagement Supported by improved IA, filters, and layout

20%

Reduction in drop-offs during partner search. Helped by guided search and clearer CTAs

My Role

Product Design Lead – Partner Experience

Contributions

Personalization Strategy, Filter Logic Design, IA Restructuring, Cross-device Usability Testing

B2B Tech Marketplace

Partner Ecosystem

Dell FAP (Find a Partner)

Redesigned Dell’s partner discovery platform to drive engagement and lead generation. Enhanced search, added guided filters, and optimized mobile UX for faster partner matches.

2.5×

Increase in partner profile engagement Supported by improved IA, filters, and layout

20%

Reduction in drop-offs during partner search. Helped by guided search and clearer CTAs

My Role

Product Design Lead – Partner Experience

Contributions

Personalization Strategy, Filter Logic Design, IA Restructuring, Cross-device Usability Testing

B2B Tech Marketplace

Channel Partner Ecosystem

Dell FAP (Find a Partner)

Redesigned Dell’s partner discovery platform to drive engagement and lead generation. Enhanced search, added guided filters, and optimized mobile UX for faster partner matches.

2.5×

Increase in partner profile engagement Supported by improved IA, filters, and layout

20%

Reduction in drop-offs during partner search. Helped by guided search and clearer CTAs

My Role

Product Design Lead – Partner Experience

Contributions

Personalization Strategy, Filter Logic Design, IA Restructuring, Cross-device Usability Testing

Design leader and UX strategist with 12+ years of experience shaping digital products across telecom, enterprise SaaS, and AI-driven platforms. Skilled in translating complexity into clarity, I currently lead impactful user experiences that drive adoption, efficiency, and business growth at scale.

kshitijsrivastava0389@gmail.com

(+91) 9619 386 916

Bēhance

My Digital Painting

kshitijsrivastava0389@gmail.com

(+91) 9619 386 916

Bēhance

My Digital Painting

kshitijsrivastava0389@gmail.com

(+91) 9619 386 916

Bēhance

My Digital Painting